Conditions of Agreement

1. Any repairs, alterations, adjustments, or changes made by others without consent will terminate our obligation under this agreement.

2. Fire, flood, power failure, bad weather, acts of God or the improper use of equipment that requires repairs are not covered under this agreement.

3. Changes in work required by future governmental or insurance regulations, including refrigerant handling regulations, are not covered under this agreement.

4. Damage caused by frozen or cracked pipes or coils, condensate leaks or the inability of the system to heat or cool the area is not covered under this agreement.

5. Circuit breakers or disconnect switches supplying power to the system, external power or control wiring are not covered under this agreement.

6. Ductwork, indoor air quality, structural supports or sheet metal components of the system are not covered under this agreement.

7. Any repairs quoted prior to this agreement are not covered.

8. We will not substitute equipment at our own cost. We will replace equipment if suitable operation cannot be obtained with available parts and charge you at our current rates.

9. Parts and labor will be charged on non-covered items at our current service rates.

10. Regular working hours: Monday - Friday 8am - 5pm.

11. Customers with Full Service Protection will be charged the normal day rate for holidays and after hour calls. Customers without Full Service Protection will be charged 1.5 times the normal day rate for holidays and after hour calls.

12. All air conditioning equipment must be residential and not larger than 5 tons.

13. Gas heating equipment must be residential and not larger then 150,000 BTU's.

14. Our obligation to supply any parts is subject to availability through standard sources.

15. This agreement does not cover liability for injury or damage resulting from defects in, or the operation, or non-operation of, customer's burner or its appurtenances or any other equipment nor does it cover liability for loss or damage resulting from delay or failure to perform hereunder due wholly or partially to labor disturbances, fires, lack of material, governmental regulations, or any causes beyond our control.

16. This agreement is effective the day we receive the customer's signed application and is fully approved. It will be automatically renewed each year unless canceled by either party.

17. This plan is not pro-ratable and non-refundable but the unused portion may be transferred to new owner of residence, subject to our inspection of equipment.

18. A finance charge of 1.5% per month (18% per year) on amounts past due 30 days.

19. This agreement contains the entire agreement of the parties hereto and there are no promises, terms, conditions, or obligation other than printed herein.